EVERYTHING YOU MIGHT WANT TO KNOW
From orders and delivery to jewellery, beauty, lenses and live shopping — find the answers to our most asked questions below.
Orders & Delivery
Helpful information about placing an order and getting it to you.
Where can I find delivery information?
Please check our Delivery & Returns page for the latest delivery destinations, timings and other important information.
Can I change or cancel my order?
If you need help with an order, please contact us as soon as possible. We will always do our best to help before your order is processed or dispatched.
Products & Collections
Questions about beauty, jewellery, contact lenses and the different collections across the site.
Where can I shop Glow by Zara products?
Glow by Zara products can be found through the Glow by Zara collection and featured product areas across the website.
Where can I shop Lulu Marjan jewellery?
You can explore Lulu Marjan jewellery through the jewellery collection and the featured jewellery edits across the website.
Do you sell contact lenses?
Yes. Contact lenses are part of the wider By Zara Iqbal product world. Please read the information shown on each product page carefully before purchasing or using a product.
Live Shopping & Socials
Keep up with live drops, auctions, launches and the community.
Where can I watch Zara live?
Use our Watch Us Live page or section to find the latest TikTok and Whatnot links.
How do I know when you are going live?
Follow our live-shopping and social accounts so you can see current live notifications, launches, auctions and new drops.
Returns & Support
If your question is about an existing order or return, our support information is here to help.
Where can I read the returns information?
Please visit our Delivery & Returns page for the latest returns information and any product-specific conditions.
How can I contact you?
Use our Contact page to send us a message. If your question is about an order, include the relevant order details so the team can help more quickly.
We're Here To Help ♡
If your question is not covered above, send us a message and our team will point you in the right direction.
